JOB VACANCY DETAILS

Due to our continued growth, Studio 2 Online, Leicester’s largest and leading website design agency, require an Account Manager to proactively retain and develop the client relationship. The successful candidate will work alongside an existing Account Director and in conjunction with the Marketing team to help develop new business from incoming enquiries and a portfolio of existing clients.

You will be responsible for a wide portfolio of clients and will manage your portfolio as though you are managing your own business. You will be the link between the client and Studio 2 Online’s studio, responsible for liaising with the team internally and helping to guide the client through the project.

You will also be responsible for developing your own leads through networking events and any other suitable initiatives.

The Account Manager will work with an in-house SAGE CRM system for opportunity management and forecasting. They will follow a structured, proven and very successful formula for developing pre-qualified leads into new business.

The role has excellent growth prospects within the company and the successful candidate will be given full training and support.

• Responsible for managing a portfolio of existing clients with an objective to develop new business
• Responsible for achieving monthly sales targets for business from new and existing clients
• To regularly attend networking events to help generate new leads
• Responsible for updating the in-house CRM system with all new and progressing opportunities
• To attend meetings with prospective clients, completing the necessary forms to gather details about the opportunity
• To prepare proposals for prospective clients from existing template proposals and in conjunction with the in-house pricer
• Responsible for producing a monthly sales forecast
• Establishing and maintaining strong client relationships through regular close contact account management, which will include regular face to face meetings, telephone and email communication
• Completing administration work, as necessary
• Handling new and existing projects along with renewals
• Responding to requests from the Account Director in an efficient and timely manner

A Studio 2 Online person is...
Part of what makes Studio 2 Online as successful as it is are the highly talented and motivated people who work here. We recruit individuals whose honesty, integrity, initiative and creative hands-on approach to problem solving shines through. An inspiration to your colleagues, you’ll have passion and a commitment to getting things done, right, whilst always placing the client at the centre of everything you do.

• One years experience within the Internet industry OR
• 2 years experience in account management or new business development
• A proven, successful and sustained sales track record, not necessarily in the same industry
• Experience of managing accounts and relationships for multiple clients
• Experience of presenting to clients at a senior management level
• A good understanding of what it takes to maintain and develop the most productive client relationships
• Must be able to quickly understand the client, their products and their industry
• Beyond an initial training period, must be able to describe and demonstrate an understanding of what it takes to produce an effective internet campaign

• Strong listening and questioning skills
• Effective and successful negotiation skills
• Excellent presentation and communication skills
• Well presented with an understanding for dressing for the occasion
• Good working knowledge of Microsoft Excel
• Excellent organisational and time management skills
• Ability to lead a project using own initiative and working as part of a team
• Ability to create and maintain accurate & accessible, organised documentation
• Ability to effectively communicate project performance by producing all necessary reports in an effective, timely and tailored manner
• Ability to identify and convert new business opportunities
• Ability to effectively manage client and staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to use email, Internet applications, MS Windows operating system and CRM tools to support their role

• An hands on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
• An ability to identify a clients key business objectives
• An ability to present bespoke proposals (with support from senior managers) that meet client needs
• Strong motivation and a positive approach to researching and analysing new business opportunities
• Ability to cope with conflicting demands and to prioritise tasks
• A positive attitude to dealing with people
• Ability to follow quality assurance and operational processes

• Experience of website development and sales
• Knowledge of website and email marketing
• Understanding of the importance of personal development and ability to work toward achieving agreed actions
• Ability to work as a part of a team, contributing and sharing best practises/ knowledge / resources and ideas
• Understanding of the importance of demonstrating respect and confidentiality regarding company and client information
• Ability to provide analytical and insightful recommendations to clients and team

• Clearly able to explain how websites can be used to generate sales
• Ability to support others in problem solving
• In-depth knowledge of website development
• Able to identify and convert upsell and cross-sell opportunities independent of the Business Development Team
• Provide support and advice to less experienced account managers in order to manage campaigns
• Share knowledge of campaign successes and proactively look to develop procedures to improve efficiency
• Ability to identify issues and propose solutions before the client brings them to our attention

• Stable, trustworthy and reliable
• Friendly team based person
• Strong communication skills
• Professional

MIT 1: Personality – team fit
MIT 2: Ability to listen
MIT 3: Organisational skills

Working with ambitious large SMEs to established medium sized businesses which are based in the East Midlands, Studio 2 Online is the largest independent web agency in Leicestershire, growing at 40% per annum. The company designs and develops websites that generate qualified enquiries and sales, delivering a tangible return on clients’ investment.

Studio2Online challenges clients’ understanding of what their business requires to deliver proven results and believes that a website must deliver an increase in every clients’ bottom line. It offers a range of results-oriented web services – from company brochure sites and websites that sell online to online lead-generating campaigns via both search engines and email newsletters. The business is run by a creative yet professional team which operates in a lively, upbeat environment.

To apply for this position please complete the following TWO forms online.

• General application form
• Account Manager application form

Please ensure that you complete BOTH forms, otherwise we cannot process your application.

We’d like to thank you for your interest in this position and wish you good luck with your application.